Zaheed was the ultimate in customer service!After a bait and switch from the Tustin location ,I went to your dealership.Zaheed went out of his way to get my rare red color I requested .Offered to deliver right to my home.Explained all the perks about the car with ease and knowledge.Following up with another car wash as it rained the day I pick up.Fantastic experience compared to other location.Will always recommend your dealership and especially Zaheed!
Newport Lexus Service advisor: Sean Tafoya was excellent. When our beloved LC500 needed service, Sean was polite & friendly from the start. He gave updates regarding the service progress & explained everything well. Sean provided the high level of service excellence that elevates Lexus as a true luxury brand.
Robert always does an incredible job and on a timely basis. Very nice to deal with
Joey the service advisor was courteous and efficient. The service work was completed on time as promised.
Thank you for the great service you have provided. As always Bob Manzano has provided with outstanding customer service and great advice. Thank you for the excellent service!
Efficient service with a loaner car. Cordial service with explanations of the work. Even a follow up phone call to answer my questions.
pleasant to deal with exlent explanation us.age of car devices . dealership very clean and orderly
Have been coming to this dealership for sometime excellent customer service and courteous customer support.
JOEY WAS EXCELLENT AS THE SERVICE WRITER AND THE CAR CAME BACK PERFECT !!! ALWAYS A GREAT JOB FROM NEWPORT LEXUS...
Excellent service. Car was on time. Excellent service people that took care of me. Thank you!
I bought the car five years ago and I found Newport Lexus to be an excellent service department
Clean facility. Smooth process from initial intake to checkout. Not crowded and completed as promised.
I have been going to Newport Lexus for 4 years and have been completely satisfied. They are so much better than other dealers.
Great Job by the team. they were prompt ,efficient and did it in a very upbeat way.
Overall, the service at this dealership is good. The staff is friendly and the waiting area is clean and well appointed.
Exceptional professionalism, precise repairs, accurate timelines, and a refreshed vehicle. Highly recommended for automotive care!"
Phenomenal team and breathtaking facility. First class top to bottom. Great experience, fair deal, very happy customer. Thank you Chris, Alex and Roger. Larry O.
Yet again, Peter in the service department was exceptional, and my car was returned to me spotless.
Great Service ! Friendly and Professional !! The Service was preformed quickly, complete and well done and explained to me in detail.
Purchased car here and had it serviced here. Gary K was the sales person and experience was great. Service advisor has always been Katelyn and she is professional and great. Would not hesitate to recommend either of them for sales or service.
Thanks all of you for Service my Lexus NX 250 Year 2023 You did good job
We can depend on Peter Perez to provide outstanding customer service . He is always available and professional.
As a first time customer I was impressed with the efficiency of both sales and finance. I would recommend this dealership to friends and family.
Joey Wilchek at Lexus service is very professional and friendly. He spends the time with you to explain the service and the charges. He is an asset to this Lexus Newport dealership.
This dealership has the most professional service team who makes sure you are taken care of.
Great service! I took my car to this dealership due to encountering difficulties in starting the engine without an appointment. Kaitlyn was able to have her service department to run test on my car and completed the diagnostic test in about 90 minutes.
Excellent service. Very attentive to detail. Excellent staff. Explained very clearly what would probably happen and the cost.
Working with Mrs. Susan Ryan was one of the best experiences I’ve had when doing forex trading. Mrs. Susan is very professional and easy to get a hold of. With her extensive knowledge in the industry she was able to answer every question we had throughout the trading process. Investing $1,000 and getting $10,050 profit return within a space of 1 weeks was amazing for me and am glad Mrs. Susan was there to help us achieve our goal. There is few people in the industry that genuinely care and look out for the clients best interest and I’m glad we ...
Extremely good service. Joseph T WILCEK was courteous and polite. Newport Lexus is a top of the line dealership. Congratulations!
Joey was a great consultant. He quickly and efficiently set me up, expedited my service, and got me the car back right on time and freshly washed. The dealership is clean, friendly, and easy to deal with. I’ve bought three cars there and there have never been any high-pressure tactics or unpleasantness. The service department is also top-notch. Highly recommend.
The best car dealer, price fair, sale man very helpful, our family alway be back for a car need
Katlin is always so friendly and helpful. Rafael who checks me in when I arrive is very cheerful and helpful. Both of these people are good reps of NB Lexus.
Great service and staff. Reasonable price and quick work. Easy to schedule and had loaner car
Robert was efficient and friendly, answered all questions and explained work to be done. Very easy and stress-free.
You made me at ease to get my issue taken care off with great recommendation and work on my car the same day. Thank you
Felt very welcome, quickly helped me, person helping me very nice and the driver that drove me to the mall, my car was washed and vacuumed wonder service I felt pampered, I could get use to getting treated that great, hope I could get some discounts on all my services
Fantastic customer service. Excellent customer quality of work. Very helpful, informed, and excellent at being resourceful.
Roberto J. Manzano is very professional. He is friendly, patient and feels like a friend. He is trustworthy.
Outstanding service at this dealership in Newport Beach… must also thank Sean for all his help!👍
Did not have an appointment but Robert took care of our problem immediately and gave us a loaner car. We are very appreciative.
Sean was a great service rep and very professional and knowledgeable during the service process. Newport Lexus is a class act!
Efficient - easy access -,good sales rep - plenty of time spent on car delivery. Obtained the car I wanted before other dealers
I always go and see Kevin! Great customer service always friendly, fast, and helpful! The only Lexus dealership I will ever go.
Excellent service. Quality and professionalism. Joey Wilchek in Service is a great representative of Newport Lexus. Consistently delivers outstanding, personalized service.
Great service and friendly staff. Appointments are easy and was able to make a next day appointment. I highly recommend going to Newport Lexus.
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Albert was an excellent service consultant. I mentioned that my transmission felt like it was slipping on acceleration and he mentioned using higher octane gas. I have switched to higher octane gas and the problem is resolved. Also got new brake pads and other services done so well. Thanks for the loaner also.
The service staff is always helpful, and our service coordinator is the best, Peter is very efficient and takes good track of my car maintenance, makes suggestions for future preventative maintenance.
Excelente and friendly staff. Easy to schedule. Nice environment to wait for the service. We’ll do it again
Peter's relaxed and professional knowledge will keep us coming back for service even though we have other choices nearby. Great work from the entire service staff.
Joe, Jovand was my salesman, and he went out of his way to bring ours in for me to see. He was not pushy and was very courteous. After I purchased my car, he spent time with me, showing me how everything worked. He did a great job.
The entire service staff tries to create a relaxed, efficient environment, where customers feel comfortable and confident that their vehicles will be handled with care. Roberto is a superb Manager, who uses his vast knowledge to give understandable explanations to customers. He treats both customers and staff with respect. He is a true asset to the company. Gilbert is an excellent technician, and we are sure that all of the tech’s have strong diagnostic and “repair”skills. Thank you for being there!
Joey, the advisor, is one of a kind. Makes you feel special and takes exceptional care of your vehicle. Absolutely down to earth, honest and 100% reliable. Thank you, Joey.
Robert Manzano is an excellent service rep! He is always very helpful and informative. I moved from Irvine to Oceanside over a year ago, but make the 55 mile drive (each way) to get service through Robert and his dealership - I think that says a lot!
Excellent service dept. knowable, efficient and courteous. Loaner cars are always available AB’s the waiting area is comfortable and well appointed.
Very clean environment and friendly employees; comfortable waiting area and clean restrooms. Easy access to our service advisor.
Kevin Nessl is my Service Consultant and a big reason I bring my car to Newport Lexus for service. He is thoroughly professional and ensures my service experience is the best it can be.
Joey Wilchek as always took great care of me. The service was performed in a timely and very reasonably priced.
The best in orange county by far. The new and improved waiting area is great. The place is always very clean and salesman are very knowledgeable.
Have leased my cars from Newport Lexus for years. Have always had excellent service in sales and service departments
Great service! Joey Wilchek (who is the best service technician I have ever worked with) has been helping me at Newport Lexus for years.
Peter Perez was EXCELLENT to work with. HIs communication during and after the service, along with his follow-up activity was amazing. I usually take whichever service rep is available. From now on, I will request Peter Perez.
Chris Clark provided a wonderful experience with the purchase of my vehicle. Thank you again.
My experience with the sale of my 2021 LEXUS RX450h FSport was MARVELOUS 🙂 I spoke to A.J. Damato III ( Pre-Owned Sales Manager ) about buying my Lexus. He was very professional and friendly over the phone. We agreed on the price and he handled the purchase and pick up of my vehicle. I received my check as promised 🙂 I also appreciate Billy Mejia ( Pre-Owned Assistant ) for his excellent assistance. If you have a Lexus for sale or coming off lease, please call A.J. or Billy. You will be happy you did! Lexus Be Friends 🙂 🙂
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I've had a very good experience with the Newport Lexus service. They have made it simple and no xx. Perhaps one thing they can improve is to make it paperless and allow the access to all the services history. Thanks!
I love Newport Lexus and all the staff. Sean T. and Jason J.are the best.
Great service, very professional and courteous. I’m very happy with the service finished my car service in appropriate time frame.
Greg Brawley was SUPERLATIVE!! He went out of his way to find the exact car, explain the price and update us on a consisent basis regarding delivery. He was a gentleman and a pleasure with whom to do business!
Robert Manzano was most efficient and answered my questions on what was my second service appointment with my new car. I called to make the appointment as the website wasn't easy for me to use.
Very clean facility Professional and friendly staffs/Service Advisors I am satisfied with the service performance on my car.
Service center is usually pretty good. Robert Manzano is helpful. Sales is hit or miss. They don't always return your calls or emails.
Robert Manzano did a fantastic job with my recent service. Newport Lexus has been my dealer for almost 20 years and I have never been disappointed. I am always able to get an appointment, a loaner and a quick service. Robert made it all easy. I highly recommend Newport Lexus.
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I am very happy a great service with Kaitlyn , friendly ,helpful , reasonable price with Lexux maintenance each time I go ! Plus their waiting area , environment is very clean , relax ,TV , coffee , tea provided Plus I heard some one playing the piano, you could relaxing , or doing your work while when you is waiting your car service done ! 5 stars ⭐️ 🌟🌟🌟🌟 I am appreciated Their service !
Joey Wilchek is the best. His service is so top rate he keeps us in a Lexus, even with 103K miles
Joey Wilchek was very polite, helpful and friendly. He gave me the approximate estimate of my regular cost of maintenance and a separate cost to repair the damage to the rear bumper. Told me the approximate time of wait was an hour. Sure enough, in about an hour he personally came and got me. Walked me back to my car and saw me drive off safely! Super service!
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Sean Tafoya was friendly, professional and kept me up to date with the status of my service and repair. I would be happy to work with Sean and Newport Lexus again.
Service Rep Peter Perez was excellent. My car was serviced timely. I appreciate the quality service!
They are all very kind and friendly. They seem to work efficiently so my car was ready on time.
Always a pleasure to deal with Alberto and Lexus Team in Newport Beach. Thank you.
Service was great. Easy to schedule, delivered on time promised and Albert could not have been more professional and responsive. I do miss the cubicles where you could wait and work at a desk work though!
The best car dealership I have been to for both sales and service. Seriously, the best.
The service is perfect and the staff, Joey Wilcheck is always so kind and attentive to my needs. I am on my second Lexus and I would recommend the Newport dealership to everyone.
Excellent customer service, service adviser was very friendly and honest, easy to get loaner car, car was ready as promised
Came for my first 5,000 mile service and met James. He quickly assisted with all I needed. In and out like in an hour. 5 star service!
Service Adviser was quick, friendly, and efficient when reviewing my suggested service at my periodic requirement.
Joey our service rep at Newport Lexus went above and beyond! Appreciate the help and quick professional service.
Joey was fantastic helping me with regular service on my Lexus 350. Joey is great.
Sean Tafoya always gives me excellent guidance on what service I should have on each service call
Robert Manzano is my service consultant and is the best. Great attitude, extremely knowledgeable about the cars and super pleasant to work with. Service experience is seamless and easy for customers. Loaner without nickel and diming for gas usage is another plus. If you have a Lexus that needs service, request Robert!
Service Adviser was quick, friendly, attentive, and efficient. I would look for him next time.
Great service. The device man James Simmons was fantastic. Helpful and courteous. A great guy.
Prompt, efficient, and thorough. Albert Lara was responsive and took care of me in short order. He gave me reasonable advice to determine decision to complete body work.
My service rep Joey did a great job helping me get my car fixed. I have an older Lexus, so sometimes I don't always use the dealer for everything, but I had a problem I thought I better let them handle rather than take a chance going elsewhere. Thanks!
Although I have a dealership much closer than Lexus Newport I'll continue to drive the extra distance and deal with Peter due to his professional and knowledgeable expertise.
Good enough for maintenance but a waiting room is so bad it’s don’t even have a water for customers
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