Customer Testimonials
Overall, great experience with Newport Lexus. They treated me with respect and were upfront with pricing and not pushy with add-ons during the purchasing process. Nasser was my salesman and did a fabulous job.
Ali provided excellent service, and I highly recommend him. He conducted a thorough inspection and offered the best services..
Always try and sell thing you don’t need. Took my #Lexus #ES300h for 20k service, they told me they rotated the tires but I have pictures of before and after and the damaged #rim tire is still in the same place, they also topped air in the tires 38/39, which is way too high as the recommended is 35psi, I have driven to the desert and back in scorching heat but never saw my #tire pressure go up this high, I do not recommend this dealership. Also, they suggest I get the tires replaced soon and #hybrid #battery #filter ... Read More DealerRater - Jun 21, 2025
My experience was great. All was explained well. My wait time was minimal. Peter Perez is wonderful. I was kept informed. Thank you
This dealership is great. Appreciate the efficiency and quick response to any issues particularly grateful to Kevin Nessl for everything!
Took my car for service and Roberto Manzano was so amazing and helpful! Took care of all the important necessary things my car needed to get done and his recommendations were on point. Lexus is lucky to have him.
I honestly cannot say enough good things about my experience with Abe at Newport Lexus! He literally went out of his way to find me my dream car and at the price I was looking for. He is the BEST!
My car was serviced efficiently, and everything was explained in a straightforward way. Highly recommended for anyone looking for reliable and honest car care!
I received excellent service Chris Cortez was very professional and kept me informed concerning any chsnges
Very impressed with the care Chis took prepping and facilitating my service, explaining charges, and getting me out the door. Roger in finance and Joe on the sales floor also very helpful. Roger was especially knowledgeable about extended and pre-paid service contracts. Only one ding to report: two smudges of lube or grease of some kind on the front passenger leather seat. Happily, l removed it easily when l noticed it on my way out of the service department.
Excellent service! My vehicle service rep Joe W is the best. He provides me with updates almost immediately about my vehicle status. Unfortunately, my 2006 GS required substantial repairs and my 2014 GS was a total loss recently, so the choice to purchase a vehicle from this dealership was a no-brainer. I will be bringing it in Newport Lexus for service. Shout out to my sales rep Rachel. She rocks!!!
Great service, great staff, beautiful dealership. Will return.
Services were excellent and prompt , just wondering if we got our 10 % discount as advertised for coming on a weekday and late in the pm !
Great place, the service advisors are very nice and helpful .
Had my service done today. Chris Cortez at Newport Lexus is five star in my book. He was very accommodating and did a little extras. Chris made the visit to the dealership a pleasant experience.
Very happy with this dealer. My salesman( Vance) is knowledgable. Vance did not pressure me as most salesman that I have dealed with. This dealer has wide selection of Lexus! It is the best and biggest dealer in Southern California, in my opinion. Will return here for another wonderful and happy service. Thank you, Vance and your team.
Best experience. Mr Joey Kato is wonderful he helping to make my purchase transaction very smoothly. He’s very professional, friendly and welcoming. I just purchased 2025 Lexus TX350. Thank you so much for your professional and great service you provided us. I really love my new car. Especially the great service I got from Mr Kato. I will recommend and refer more people to Newport lexus in the future.
Outstanding help and very quick service!! Car was checked over and washed in under an hour!!
Joey, and everyone else for that matter, is always kind, helpful and solves my problems. Communication is good too, I appreciate them
Thank you Newport Beach Lexus and especially Joey W in service. They found my issue, put me in a loaner and helped me get the problem resolved with strong communication on pricing and work timelines. Appreciate what felt like VIP service!
I got a very great service from Joey Kato at Newport Beach Lexus . He is an amazing super helpful and very professional. I did purchase 2025 Lexus TX350. Mr Kato assisting me made my purchase transaction very smoothly. Thank you so much for your friendly professional and welcoming with my purchase. I love my new car.. great experience with New port Lexus. Will forward and give good recommendations to others.. thank you so much Mr Kato for all your help.
Joseph Wichek was great! Experience was smooth and efficient. I picked up my car last week from body shop. Since then there is the sound of something rolling and then hitting something only when I stop the car. At today’s service they were not able to locate source of noise. I will have to bring it back to get to the bottom of that. Other than that, me experiences at Newport Lexus have always been fantastic!
Everything is great with the professional experts who strongly support the costumers. I enjoyed my purchase there.
I cannot say enough amazing things about my experience at the Newport Lexus service department—especially thanks to Ali! From the moment I arrived, Ali made me feel like a top priority. His professionalism, warmth, and dedication to customer care are truly unmatched.
Ali went above and beyond in every way. He took the time to thoroughly address all of my concerns, kept me informed throughout the entire process, and made sure everything was handled with care and precision. It’s rare to meet someone who is not only incredibly knowledgeable but also so kind, patient, and accommodating.
This was ... Read More Google - Jun 16, 2025
Excellent service team and a full range of accommodations during service visits make Lexus NB the top choice for any Lexus vehicle service!
Joey was excellent. Give that man a promotion.
I recently worked with Gary K and am so pleased with his commitment to serve his customers. I had a very specific set of criteria for the RX Hybrid I was looking for and he was able to deliver a vehicle that met all of my expectations.
Joseph Wilchek in Service was excellent! Quick check in and out, kept me updated! Love my Lexus!
Joseph Wilchek was excellent! Kept me updated. Check in and out was easy! Love my Lexus!
Sarah was very knowledgeable and helpful. I couldn’t be happier with the experience.
The dealer Newport Lexus is great, I very like sale man, he is name Gary
Always a great experience working with Peter and Newport Lexus. Makes taking my vehicle in something to look forward to.
Great advisement. Great service. Well done!
Kevin did a great job taking care of my service needs. He always communicates frequently makes sure I'm receiving the best price.
Friendly & professional from the point of arrival with the warm welcome through the prompt and courteous service from Kevin Nettle. Clean & comfortable waiting areas with coffees, teas & snacks to make the wait more enjoyable.
I am so impressed with Newport Lexus, and in particular Joseph in their service department. He was great about letting me know exactly what was going on with my car, considered enough to get me a loaner that was exactly the same make, and model as my car, and thanked me repeatedly for my business
Ali was very good, thought of everything!
Come in for rear brake services. Was very happy with the overall experience. Thanks to Chris and the staff. They were very friendly and attentive. Had the brake service done. Got the free multipoint vehicle inspection and all the fluids fill up. Chris recommends the battery replacement and has it done too. Since the battery “load test fail” and it was more than 6 years old. (Don’t want my wife stuck/strained in the road if the battery die). The price was unbeatable and the service was great. Chris let me know what needs to be done, but to pressure ... Read More Google - Jun 11, 2025
Mitch was an amazing salesperson. Would definitely recommend him
Zaheed my salesman made my experience, smooth and great. Highly recommended him for anyone going to purchase Lexus from Newport Beach.!
Ali was super helpful throughout my entire service!
Courteous and professional. The service consultant (Robert Manzano) did a good job in communicating the progress of the maintenance job and in arranging transportation. The customer waiting area is nice. The general impression is that this a well-run dealership,
I brought my car in for their oil change promotion. The car was checked in with Advisor Chris at 9:40am and I picked up my car at 10:40am after they done engine oil and filter change, multi inspection, and complimentary car wash. Fastest and best quality service ever in a dealership.
Excellent customer service Good communication Makes me feel like I am a valued customer Punctuality and honesty Joey is the best.
Lexus Newport is terrific. We were taken care by Peter P. He was attentive and took care of all the needs that our car needed. Thanks!
Fantastic and quick service. They are always courteous and fair .
Great & prompt service ! Worth the time and effort too. Price well within acceptable expectations. Excellent
Service writer Chris Cortez, was exceptionally polite and helpful.The service was performed faster than promised.
nice showroom, Good sales and financial men. The Car is perfect for me and my husband.
Kevin is awesome to work with. Explained all the details and kept me updated with progresa.
The staff are always professional, the process was smooth, and they were upfront about pricing. I appreciated the clear communication.
Excellent customer service and professional salesman with a huge selection of different models. Highly recommended.
The Service is outstanding. My Representative is well versed when it comes to my services.
With an appointment, no waste of time checking in .very through video of the car. Up to date time line status texted to me
Robert was on time, professional and very helpful. I liked the email report, the speedy service and the car wash. Everyone was friendly and attentive. Highly recommend dealership and staff.
★★★★★ Wow, Newport Lexus is absolutely stellar! Sean, my incredible Service Manager, is a total rockstar—his professionalism is unmatched! I’ve been bringing every single one of my Lexus vehicles here since the doors first opened, and let me tell you, the service is pure magic. The entire team is a joy to work with, always going above and beyond to make every visit a breeze. Plus, their pricing? Totally fair and transparent. If you want your Lexus treated like royalty, Newport Lexus is the place to go—hands down, the best!
Everybody was very professional and explained the matters patiently. The loaner car was clean. The car was ready as initially advised.
Excellent service in all areas Prompt and reliable Joey is always friendly and attends with a smile
Great experience at Newport Lexus. Sean always takes good care of us every time I run over a nail or screw. They will drive me home while my car is being worked on and pick me up promptly after.
Excellent dealer. excellent service . huge selection of New Lexus
I recently purchased my new car and the process was very easy with Newport Lexus. I highly recommend them.
Lexus Newport treats you like royalty. Always accommodating and polite. The waiting area is spacious and pristine. Very comfortable. And I love the car wash with every service.
Chris and the team at Newport Lexus did a great job and handled my warranty issue. Thank you.
Today, My husband and I came here for the first time. I was lucky enough to meet Kevin Nessl and Joe Ehlert. With my feelings in other stores, this place must be worthy of a score of 4.8, and the two of them are 5.0 in my heart. Kevin patiently and professionally answered my questions, although I did not make any decision. The handsome Joe is definitely a loving manager. Thank you all very much. I forward to see you again in June.
Your service representative, Robert Manzano, was courteous, knowledgeable, and considerate. He arranged transport to Fashion Island and back, while our car was being serviced.
Always easy to get great service at Newport Lexus
Got me in at my appointed time and quickly have me an estimate and finished on time.
Excellent. Joseph & all servicemen were so kind and helpful! Professional & thourgh. Videos are super helpful.
Super smooth experience! The team was friendly, kept me updated, and got everything done on time. I really appreciated how easy they made the whole process—no stress, no surprises. Would definitely come back!
Great and punctual service, they also provided a video update with the repair via text message link
My service rep Joey was very helpful. He even checked to make sure my maintenance requirement warning was cleared off my screen.
Joey Wiichek is the best. He is the reason I hold onto my Lexus. Keep up the great work
Service advisor Kevin N is the best - keeps you informed and great to work with
Professional and helpful people and excellent service. I would definitely recommend going to Newport Lexus!
Excellent dealership! Anthony my salesman and Joe Eller the used car manager were both really helpful and customer friendly. Joe Eller worked with me to help solve a problem that wasn’t known at the time of purchase. I am so grateful for Joe’s assistance and hard work to solve this problem!! Thank you Joe!
I've never met a salesman like Greg who visits a customer's house and solves a problem in my 80s life.
Newport Lexus is a top notch dealership. They are Very caring, and accommodating to your needs and concerns.
Chris and the rest of the service team were extremely helpful in getting our car in day of. We asked for a loaner and received it immediately as well! They were able to get our car serviced within a few hours and made the process so easy. Thank you lots.
Service is always great here. Been working with Joey for awhile and he’s awesome to work with. Ask for him the next time you need a service done