Customer Testimonials
Great service and great people! Thank you Anna!!
We arrived and the reservation was under the wrong person and wrong address. Troy fixed it all and handled the service to our complete satisfaction. The facility is always nice to visit and the service was also on time. One suggestion; replace the coffee machine with a more reliable model. The current machine has malfunctioned on every visit. Maybe a Lexus/Toyota coffee machine lol. Thanks and we will return with both of our Lexus 350’s (2011 & 2026).
The dealership has always been courteous, timely in service completion, and responsive to request. They are my preferred choice for service on my Lexus.
Greg Brawley was a class act in helping facilitate a new RX lease for a friend. He was professional, kind, knew his stuff and stuck by his word. Definitely recommend Greg at Newport Lexus, just an honest, great person to deal with.
⭐⭐⭐⭐⭐ Outstanding Experience at Newport Lexus!
I recently purchased my brand-new Lexus TX 350 at Newport Lexus, and I couldn’t be happier with the entire experience!
A special thank you to Sarah, who was incredibly friendly, attentive, and professional. She understood exactly what I was looking for, took the time to explain everything clearly, and made the entire process quick, smooth, and stress-free.
What impressed me even more was the follow-up service. After trading in my previous vehicle, I accidentally left some personal belongings inside. Sarah and the team responded quickly, contacted me right away, and safely kept my belongings so ... Read More Google - Nov 12, 2026
Thank you to Chris and the team at Newport Lexus for taking such great care of my vehicle. Working with Chris at Newport Lexus was a pleasure. He took the time to listen to my concerns, explained the service recommendations clearly, and ensured my vehicle was ready on time. His professionalism and dedication to top-tier customer care really stood out. I will definitely be returning for future service and highly recommend asking for him! Thank you, Chris, for a seamless experience. Five stars all the way!
Joey Kato is the best. He made the experience easy, not complicated, and he was efficient
They did everything in one visit. Now my grandkids will ride in a safe car.
I have worked with Ted for many years now. He has always taken great care and treats me as family. He always checks in with me several times a year, not just when I am getting a new vehicle.
Right from the very beginning this was one of the smoothest car buying experiences I have ever had. Considering this is my first Lexus, I have been searching for months for the exact RX350 Premium Plus model with both the exterior and interior colors I wanted and had given up until Thursday when I decided to expand my search a little farther and found that Newport Lexus was the only location closest to us that had what I wanted. On a whim, on Friday, my husband decided to send a chat message online to Newport Lexus and within a few ... Read More Google - Nov 11, 2026
Robert was very accommodating and patient. He spent plenty of time with me to go over the vehicle. I flew down from Northern California to pick up and he got me out quickly so I had time to drive back and get on the road. The most painless buying experience I’ve ever had. Thank you Robert.
Once again I had excellent experience taking my Lexus RX450h. Every service advisor I have ever had has been very professional and followed though to make sure I was satisfied. A shout out today to Chris Cortez for helping me getting in and out seamlessly!
Exceptional service, Ricardo is a superior communicator on the needs and completion status of my vehicle, and nice well-trained staff throughout the facility.
Worked with Dewey, courteous and very helpful. Third or fourth time with Dewey, will continue to request him
Newport Lexis Service Department is outstanding. Great customer service from beginning to end. Excellent communication while my car is being serviced. Newport Lexis always keep my car in excellent condition.
Service was really fast including the washing. Chris could not have been more professional. Great experience! Homer Bludau
I was really amazed with this dealership from its friendly staff, the spacious lounge area free drinks and snacks and being offered a loaner when I came in for service even though we didnt purchase our suv from them. As well as driving home with a clean car. Other dealerships should take notice as to how to take care of your customers and leaving them in awe over their recent service visit.
Great service quick and always so helpful at Newport Lexus highly recommend for your vehicle
I had a wonderful experience purchasing my Lexus! A special thank you to Ted, my sales consultant, for being professional, patient, friendly, and extremely helpful throughout the entire process. He made everything smooth and enjoyable. I also want to thank Joe, the Finance Manager, for his professionalism, patience, and for making the financing process easy and stress-free. Both Ted and Joe provided excellent customer service and made me feel comfortable and valued. I truly appreciate their help and highly recommend them to anyone looking to purchase a Lexus!
I had a wonderful experience purchasing my Lexus! A special thank you to Tayeb, my sales consultant, for being professional, patient, friendly, and extremely helpful throughout the entire process. He made everything smooth and enjoyable. I also want to thank Joe, the Finance Manager, for his professionalism, patience, and for making the financing process easy and stress-free. Both Tayeb and Joe provided excellent customer service and made me feel comfortable and valued. I truly appreciate their help and highly recommend them to anyone looking to purchase a Lexus!
⭐⭐⭐⭐⭐ 5-Star Review for Dennis – Lexus
Excellent customer service! I would like to give a special thanks to Dennis for taking such great care of my daughter’s Lexus today. I was out of town, but Dennis made sure my daughter was well taken care of and that her car received the service it needed.
He is always professional, friendly, helpful, and trustworthy. It gives me peace of mind knowing my family is in good hands whenever we bring our vehicles to Lexus.
Thank you so much, Dennis, for always going above and beyond for our family. We truly appreciate your ... Read More Google - Nov 6, 2026
I recently bought a used 2012 Acura TL w/low mileage and the internet sales person (Greg) was great. He was friendly and very attentive to any concerns I had. After the purchase, I had a minor issue with the car. The used car Manager, Joe (Senior), got on it right away and immediately corrected the issue. Joe was extremely kind and helpful. My experience with both Greg and Joe gave me great confidence in the purchase of the vehicle.
Staff was professional and polite. Service was finished by the time I had requested. I appreciate the efficiency and positive vibe.
Alejandro was great and made the whole process of bringing my car in for service very pleasurable!
I enjoyed the whole experience of buying my new Lexus from this dealership, and I enjoyed the outcome as well!
I had a great experience working with Zaheed at Newport Lexus! He was professional, friendly, and helpful throughout the entire process. He made the whole process feel smooth and even took the time to answer all my questions and walk me through the different features of the car. Overall, excellent customer service and a great experience. I highly recommend asking for Zaheed if you’re visiting Newport Lexus!
Joey was attentive, knowledgeable, and professional. We found him very easy to work with. He made us feel valued and cared for. We are extremely happy with our purchase!
Gary was the absolute BEST! This was our very first Lexus and he went above & beyond to make our Lexus buying experience top notch. From his pure professionalism & quick responses to all of my questions to his no-pressure way of doing business, Gary always made us feel comfortable, confident & taken care of. He made the whole process so easy with zero stress. We were referred to Gary by my uncle who’s been a loyal customer of Gary’s for 20+ years….that alone speaks volumes! When we were told GARY IS THE BEST OF THE BEST, he ... Read More DealerRater - Nov 2, 2026
Joey Willcheck definitely is an all-time super five-star service advisor at the Newport Lexus. He particularly understands customer’s needs and provides exceptional services to meet those needs. His super professionalism and expertise always please us making us so happy from the beginning until the end when we receive our vehicle back. Joey Willcheck undoubtedly is the only reason for us to visit the Newport Lexus whenever we have a need for our car service. We wish all service advisors at the Newport Lexus was Joey Willcheck. Joey, thank you so much for being there for us.
Thank you to Cary! Very helpful, very knowledgeable and patient. Had me in and out of the dealership in an hour! 10/10
Great experience with Mitch. He was transparent, easy to work with, and got me exactly what I asked for with no hassle. Newport Lexus will be the only place I go for any further Lexus purchase moving forward.
I took my car in for maintenance and Ricardo Lizarraga was my advisor. He provided exceptional service and was very knowledgeable and friendly. I strongly recommend.
I visited this Lexus dealership twice for service and both experiences have been outstanding! Dennis Palacio is efficient, kind, and professional. He made the process easy and stress-free. I truly appreciate his excellent customer service, and would happily recommend him to anyone bringing their vehicle in for service.
My service advisor is Joey Wilcheck - I call him at 6 AM. He returned my call at 7:30 AM and said I could drop my car off because it had a flat tire and I had the trunk tire on. It was finished by 11 o’clock. ready to be picked up. I don’t know anywhere else where that could and would happen.
We Love Newport Lexus!! We stopped at several Lexus dealers and contacted others with no success. The other places would pass us on to someone else just to waste our time. We want to thank Nasser especially for helping us the whole time find our new vehicle. We felt welcomed and listed to our request without any hesitation.
I had an excellent experience with the dealership’s service department! Sean was my service advisor, and he went above and beyond to make sure everything went smoothly. He was professional, friendly, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly, answered all my questions, and made sure I felt confident and comfortable with the service being performed. Outstanding customer service! Highly recommend!
Great service as usual. Please request Joey to be your Service Consultant. He’s a great person to work with.
Best service department ever Joey the best service representative I have ever been around don’t lose him
Mr. Brawley did it once again, found the car we are looking for (black/black ES350h Premium +). There are many Lexus dealers from Pasadena to Newport, we choose Newport Lexus because of Mr. Brawley. This is our 8th car from Mr. Brawley, and each time he ensured that the entire process would be done with care and in an efficient manner. Thank you!
My service appointments at Newport Lexus are always thorough, punctual and professional. Joey Wilchek is an excellent service advisor!
Working with Jose & Newport Lexus was wonderful
Rick was great! Very helpful regarding what services should be needed.. helped with details and cost factors! Thank you very much Rick greatly appreciate your help!
I brought my car to Newport Lexus today for its first service, and for the second or third time, I was disappointed with the complimentary car wash and the way I was treated.
The dealership gives you a black license plate that makes the complimentary washes feel like a VIP perk. In my experience, the car comes back looking like it was simply rinsed and barely dried. Today, it was returned to me still soaking wet.
Before getting in, I grabbed a cloth they had available and began drying the car myself. There I was, in a dress, trying to ... Read More Google - Oct 27, 2026
Welcoming staff for the most part (with the exception of the first person who “helped” me on my very first visit to this location. Dewy and Alejandro have been great though! The facility itself is kept very clean and snacks are well stocked. Thank you!
First time at Newport Lexus with my 2022 GX for an oil change and inspection. Dennis was my service advisor and he was great. It's an easy appointment to rush through, especially late in the day, but he took his time and made sure I was taken care of well. I'll be back.
Duey The best service advisor!
Joey W at the service department is unbelievable! He goes the extra mile to ensure everything is done right with no glitches. It is very hard to find someone who takes their job as seriously as him. Just a pleasure to work with!
It’s our first time visiting the Newport Lexus dealership and we were amazed how great the service rendered to us by employee “ Dennis Palacio”. It was indeed a pleasure meeting him and how he took care of our service needed. He let us feel welcome and sure enough we will be more than happy to recommend Newport Lexus to our family and friends for future car buying and services. Again, we’ve had a great experience i.e. Lounge area with a massage chair while waiting.. in other words the surroundings is welcoming and the people are very warmth .. ... Read More DealerRater - Oct 26, 2026
They were very helpful and made the car purchasing process simple and easy. Robert did an amazing job walking me through it.
I worked with Alex to get a great deal on the most beautiful Lexus! Alex was super friendly and charming and put no pressure on me. He was also very knowledgeable and informative about the car. The finance manager, Roger, was also very friendly and helpful! Great experience all around!
I had a great experience working with Duy Cao at Newport Lexus. Scheduling my service appointment was quick and easy, and the entire process was smooth and efficient. Duy was professional, helpful, and transparent about the pricing, which I really appreciated. Everything was clearly communicated, and the pricing was fair with no unexpected surprises. Overall, excellent customer service, and I would highly recommend Duy to anyone looking to have their Lexus serviced!
Dennis was my service advisor. Great communicator and kept me informed on wat was going on with my vehicle. I really like the reports they produce. Kett re o up the great work
The Newport Lexus car dealer Gary was my representative. He was excellent. He was encouraging. He was humorous informative. Everything that you need a customer service from a car dealer representative that was Gary. He was excellent and helping me and I got the car of my dream everyone in the department was excellent. They have number one customer service. They made me feel so welcome. I thank them all for doing a wonderful job and getting my dream car..
I really like the quiet environment at Lexus of Newport Beach. This was my first visit to this service department. Service writer Alejandro was professional, friendly, and easy to communicate with. He took very good care of my service appointment.
I recently purchased a new TX500h and the sales process was so easy! The customer service was excellent and I couldn't have asked for better service from the pricing, ordering and delivery of the vehicle. I would recommend anyone to Newport Lexus. Thank you for everything Summer and Maddy
Always come here for car service. Respectful staff and amazing service!
Today is the 3rd time my Lexus was serviced at Lexus of Newport Beach. Worked with Bobby. Everyone there is amazing and efficient. They don't randomly come up with work that doesn't need to be done. They do a thorough inspection each time. I'm tempted to bring them donuts next time! 😄
First time here for service and Rick dialed me in! Got me in and out in about 2 hours. Also, had some misc body work that I thought was unfixable. Rick took my car back in the shop and in 10 minutes he had it taken care of. I’ll be back!
Always such a great experience at Newport Beach Lexus! Everyone here is incredibly friendly, welcoming, and truly on top of their game. From the gentleman who picks up my car to Dennis, my service consultant, the customer service is consistently outstanding. You can tell the entire team takes pride in what they do.
The waiting lounge is amazing. I absolutely love the coffee and snack bar, and the massage chairs are such a nice touch. They really know how to make you feel comfortable while you wait.
It’s the little details and exceptional service that keep me coming back. ... Read More DealerRater - Oct 23, 2026
Excellent customer service and car care. Employees are friendly and informative. Newport Lexus establishment is cleane and welcoming.
Troy was outstanding to work with!
Vance the agent I worked with had so much patience with me and so helpful answering my million questions. This is my 3rd Lexus and I still think it’s the best car out there. Thank you, Lexus for making such a wonderful car
Very disappointed with this dealership. I bought a brand new 2024 Lexus tx350 here in January 2025 for around 80k.
Within a month I noticed driver side rear quarter trim panel started warping. They initially refused to cover it but eventually replaced as courtesy. About six months later the same panel warped again. This time they BLAMED sun damage and refused to replace it under warranty even though the car only had around 10k miles. Here is the ridiculous part, their own service record from the first replacement says "rear 1/4 panel warped due to poor plastic materials ".
So which is ... Read More Google - Oct 22, 2026
Zaheed and Fred were nothing short of amazing. As an expecting mother who was concerned about safety they reassured me that I was getting myself into a quality vehicle. They also were the most competitive dealer by a long shot! Thank you Zaheed and Fred!
Zaheed Khakoo worked with us for two day until he found us the car we wanted. He never stopped looking for the right car. This is the third car we have purchased at Newport Lexus and Zaheed is the best sales person I have ever worked with.
ASK FOR VANCE REMMY IF YOU WANT NEWPORT LEXUS' BEST SALESMAN AND BEST DEAL! ⭐⭐⭐⭐⭐
Thank you GM Tony D'Amato for such an exceptional salesperson like Vance Remmy!
An Extraordinary Sales Professional — Truly in a Class of His Own!
I am an exceptionally demanding consumer and an extraordinarily tough critic. I have extremely high standards.
I rarely give glowing reviews, and do not offer praise lightly.
Vance Remmy's knowledge of Lexus vehicles is nothing short of extraordinary. One month after I purchased my NX 350H, Vance still helps me figure out the technology 7 days a week when I hit ... Read More Google - Oct 21, 2026
Professional and detailed about operation of the 2026 Lexus 350 Luxury. Ted was very knowledgeable.
Beautiful dealership, close to where I live. Friendly staff, as to be expected. But I didn’t see doughnuts.
Buyer Beware of Gary K - Blatant disrespect, greed, and a complete lack of professionalism.
No customer's time, money, or presence should ever be dismissed or disrespected. On Saturday, I visited Newport Lexus with my son and two friends. While I will let you judge what fueled the hostile treatment I received, the experience was utterly unacceptable.
From the start, the salesman—Gary K.—"pounced" on us and shook hands with everyone in our group except me, despite the fact that I was standing closest to him.
As a five-time Lexus owner, I began asking informed questions ... Read More Google - Oct 20, 2026
Took the car in for 12v battery drain issue. Problem has not been solved and communication during the process was poor. The cover of my activity mount was not there after the service and could not be found.
Chris was great! Took the time to look at the cars service history to see what was done already and what needed to be done. Great follow through
Greg was great! He was calm and low key, and didn’t push me to make a decision. He just presented all the facts and the beauty of my future Lexus, then he let me decide. Also, Kristine in finance was amazing! She celebrated with me as if she was buying her own new car! She made the whole purchasing process so simple and pain free. What a great team! I am so thrilled with my new 2026 RX 350 hybrid Lexus and I highly recommend Newport Beach Lexus to anyone looking to buy an amazing new car.
Tayyab Bokhari was exceptionally helpful throughout the entire process of finding a car that met my expectations. He was patient, attentive, and genuinely committed to helping me find the right vehicle. He took the time to answer my questions, thoroughly explain how the car operates, and make sure I felt comfortable and confident with my choice. His willingness to help, outstanding customer service, and dedication made the entire experience smooth and enjoyable. I truly appreciate all his help and would highly recommend Tayyab to anyone looking to purchase a car!
Gary kept us informed and tracked down the car we wanted. He streamlined the process. Paperwork was in order. And in a short amount of time, we drove off in a new SUV. A no nonsense guy and a pleasure to work with.
I always get 5 star service from Ricardo at Newport Lexus. He goes above and beyond to make sure my car is taken care of. I’d definitely recommend seeing Ricardo for your next service.
The customer service was great from the minute you drive up. Kevin N. was friendly, very professional and super helpful answering additional questions about maintenance on my vehicle. He also was able to get touchup paint for a few dings… This dealership goes above and beyond!
Nice dealership Great selection of vehicles Friendly staff
Excellent service overall and very kind staff that makes you feel at home. Love the tech detail review of car that is sent bia text.
Five-star service from beginning to end.
I have had such a great experience with the service team at Newport Lexus. Johnathon has been extremely professional, thoughtful, and helpful in addressing several issues with my car. He took the time to understand my concerns and made sure everything was handled properly.
What really stood out was how far he went to help us after my son accidentally left his Surface Book in the back of the courtesy car after we returned it. Johnathon contacted the next customer who had the car, coordinated with them, and personally went to their location to ... Read More Google - Oct 15, 2026
Great service
I recently serviced my vehicle here, and the service was top-notch from start to finish. The facility is extremely clean, welcoming, and luxurious. The staff member super knowledgeable, patient, and professional throughout the entire process. They made everything smooth, transparent, and completely stress-free. Highly recommend Newport Lexus if you’re looking for a hassle-free, first-class experience!
Well organized. Excellent service. Excellent delivery system for a new car. They had the car that I wanted.
Called for same day appointment, met with a pleasant advisor got the work done in a timely manner
Joey in service provided excellent customer service and is always a helpful and answers all of my questions He is the main reason I will buy my next Lexus from Newport Lexus
Kevin was friendly, responsive, helpful and professional. Dealership is warm and welcoming. I’ll be back!!
Excellent customer service, professional and timely service, competitive rates and fair value. Personal attention and schedule accommodation.
This dealership is by far head over heels over any other car dealer I have dealt with. They are friendly, punctual, and really go out of their way to give exceptional customer service. I am so grateful that this is the company I would be dealing with forever!! I love my new car and the other Lexus models I’ve had before!!
We literally come to you because of Joey. He thorough with every step. Bringing great pleasure with his beginning greeting to the final process He is clear and detailed in explanation of service. My mom insist on driving there from San Clemente instead of a closer dealer because the efficientl scheduling and integrity of follow thru.
My overall experience with Newport Lexus is a 10/10 from start to finish. I requested more information about a vehicle I wanted to purchase, and shortly after, someone reached out with the details and connected me with Mitch. Mitch provided outstanding customer service from the time we started texting until well after I made my purchase.