This was a difficult service challenge. Sean Tafoya provided continuing, informative and reassuring progress reports during the work and there were no surprises at the completion of the work and settlement of the account. Wow! Thank you Newport Lexus!
Mo was one of the most attentive customer service representatives I have ever come across. He was so kind and attentive to every request we had. I left so happy and pleased with his level of professionalism. He truly goes above and beyond to take care of his customers.
Newport Lexus is top notch for customer service in every aspect when first entering the dealership to any interaction w service. Gary Kalagian in particular is an excellent sales person: knowledgeable, efficient, friendly & ability to multi-task. Extremely easy to return a lease car & get a new one.
Excellent service & courteous staff!
My family has had four or five Lexuses - Lexi? - three of them purchased at Newport Lexus, other two at CarMax. They have all been serviced at Newport Lexus, no matter their provenance. Why? First, Lexus cars deserve the best care possible, not what you get at your local Joe-and-Jim Garage. They are high end machines, and deserve the special attention and knowledge the dealership provides. May cost a little more, but you know you are getting the best. Second, Newport Lexus is immaculately clean. Customer facilities -- lounge, rest rooms, snack bar -- are what you expect at 5...
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