Customer Testimonials
Joey Wilchek was very polite, helpful and friendly. He gave me the approximate estimate of my regular cost of maintenance and a separate cost to repair the damage to the rear bumper. Told me the approximate time of wait was an hour. Sure enough, in about an hour he personally came and got me. Walked me back to my car and saw me drive off safely! Super service!
Sean Tafoya was friendly, professional and kept me up to date with the status of my service and repair. I would be happy to work with Sean and Newport Lexus again.
Service Rep Peter Perez was excellent. My car was serviced timely. I appreciate the quality service!
They are all very kind and friendly. They seem to work efficiently so my car was ready on time.
Always a pleasure to deal with Alberto and Lexus Team in Newport Beach. Thank you.
Service was great. Easy to schedule, delivered on time promised and Albert could not have been more professional and responsive. I do miss the cubicles where you could wait and work at a desk work though!
The best car dealership I have been to for both sales and service. Seriously, the best.
The service is perfect and the staff, Joey Wilcheck is always so kind and attentive to my needs. I am on my second Lexus and I would recommend the Newport dealership to everyone.
Excellent customer service, service adviser was very friendly and honest, easy to get loaner car, car was ready as promised
Came for my first 5,000 mile service and met James. He quickly assisted with all I needed. In and out like in an hour. 5 star service!
Service Adviser was quick, friendly, and efficient when reviewing my suggested service at my periodic requirement.
Joey our service rep at Newport Lexus went above and beyond! Appreciate the help and quick professional service.
Joey was fantastic helping me with regular service on my Lexus 350. Joey is great.
Sean Tafoya always gives me excellent guidance on what service I should have on each service call
Robert Manzano is my service consultant and is the best. Great attitude, extremely knowledgeable about the cars and super pleasant to work with. Service experience is seamless and easy for customers. Loaner without nickel and diming for gas usage is another plus. If you have a Lexus that needs service, request Robert!
Service Adviser was quick, friendly, attentive, and efficient. I would look for him next time.
Great service. The device man James Simmons was fantastic. Helpful and courteous. A great guy.
Prompt, efficient, and thorough. Albert Lara was responsive and took care of me in short order. He gave me reasonable advice to determine decision to complete body work.
My service rep Joey did a great job helping me get my car fixed. I have an older Lexus, so sometimes I don't always use the dealer for everything, but I had a problem I thought I better let them handle rather than take a chance going elsewhere. Thanks!
Although I have a dealership much closer than Lexus Newport I'll continue to drive the extra distance and deal with Peter due to his professional and knowledgeable expertise.
Good enough for maintenance but a waiting room is so bad it’s don’t even have a water for customers
Everything about my experience was top notch from the service guy I talk to at 7 AM in the morning who made an appointment for me to bring my car in that morning to the gentleman that I worked with to get my loaner. When I picked up my car I was greeted by friendly people and a very nice guy brought my car to me. This was the best experience I’ve ever had at that dealership and I leased three cars there over the years.
My situation is somewhat unusual, as I'm retired and hadn't been making long distance trips since purchasing my car in late 4Q 2019. My annual mileage has been well below what I'd anticipated, but Peter was able to guide me through my routine maintenance options while in his office. Very professional: I plan to use him exclusively for my future service needs, whenever possible. -- Steve
It's a pleasure to go to Newport Lexus to have my car serviced. Joey is knowledgeable, helpful, honest, and kind. I trust him completely to tell me the truth about what my car needs. Getting a loaner makes my service visits really convenient, and picking up my freshly washed car is always great.
The service was quick, easy and thorough. Customer service always seems to be on top of their game.
James Simmons my service consultant was excellent. He was extremely knowledgeable and efficient. He helped me decide what I should have done at this visit to be sure my car would run at it’s best. I really appreciated his help.
Excellent service every time when I bring in my Rx350. Resolved all issues in a timely manner. They also did an excellent job detailing by Rx350.
I brought my Lexus into the shop with a failing battery last Saturday. I was attended to right away, and I got a loaner car. And now I have a new battery and peace of mind. As usual, James Simmons did a fantastic job. The service was excellent.
I was very pleased, as always, with the efficient and courteous service provided by Newport Lexus.
James Simmons always provides 5-Star service. He's always friendly and helpful. Appointments are very easy to get. This is my new go-to dealer. Thanks.
Joey Wilchek's customer service is exemplary. He is the reason I go to the dealership to get my Lexus serviced.
I had a tire replaced last week at Newport Lexus. The work was done on time and for a very good price, since the old tire was still under warranty. Robert, my service advisor, did a great job.
This location has friendly and helpful service agents and staff. It's always a pleasant experience.
Very pleased with Newport Lexus since 2011. My second RX 350 purchased from them and all services performed by the dealer. Especially impressed with Peter Perez, my service representative for a long time.
First class customer service, beautiful facilities. Staff super attentive.. they are for sure the best!
Car was delivered as expected. Quick review and tips was provided for buyer, that helps. However, It's such a short time to memorize everything, need to drive and learn a new car. Not much in waiting time, great.
My Service Consultant James Simmons provide me with a very positive service experience. James was very knowledgeable about my vehicles service needs.
Great experience with James Simmons in regards to my service. He kept me up to date on the time table and was also able to provide a quote for some minor bodywork while the car was in the shop.
Great service staff and customer service. Kaitlyn is the best service advisor and communicates effectively. She is my go to!!
Kevin has been very nice and accommodating. He made sure that my car is finished on time as I was promised. It’s always nice to come back for any car service that I need. Because of the good service, I will make sure that my car will always be serviced with Newport Lexus.
Took my ES 350 to Lexus Newport for regular service. James Simmons was super helpful in providing me with respect to what is needed and provided timely updates. I highly recommend James!
The service was great and Robert Manzano great was well. He was tentative in hearing my vehicle concerns. Robert touched base with me on the status of my car and provide ample time for me to coordinate picking it up. Thank you!
Newport Lexus is always professional, courteous and honest.My service manager is Robert Manzano and is always looking out for me.
Newport Lexus was professional, courteous and efficient in servicing my Lexus. It was a very easy appointment!
Best service ever. I only recommend Joey Wilchek, he is the reason why we continue to get Lexus cars over other autos. If Joey leaves I will turn on my car. Thank you
Couldn't be any happier with the service provided by Joey Wilchek. Very helpful, responsive, and customer focused. Thanks so much!!
Very receptive at all points during the visit. Excellent service and communication. Definitely recommend Joey Wilchek, true professional.
Their service department particularly Peter Perez was very helpful during our recent service experience. He was knowledgeable, courteous and timely during the entire process. He completed all of the forms necessary by the DMV state of CA, expedited our claim with insurance and placed us in a loaner vehicle. Dr. Lionel B. daSilva.
Excellent customer service time after time. We have been taking our GX 460 to get services since we purchased it from Newport Lexus and the service has been incredible since day one. Newport Lexus has kept our vehicle in great shape. We highly recommend this dealership. Thanks Joe W and Kevin N.
I received an excellent service from my Service Specialist Joey Wilchek friendly and very courteous
Peter Perez in Service is routinely excellent, and we bought our last two cars from Gary Kalajian there and we similarly impressed
Adam was a pleasure to deal with, both before and after the purchase. Will buy another car there!
I have been taking my car to Newport Lexus for several years. Service is always great, staff is friendly. Joey Wilchek is very knowledgeable, always addresses my questions and is upfront in advising me of any additional work needed. Joey is great to work with.
Excellent customer service. I highly recommend this dealership. I will most likely lease again due the quality of the car and most of all the customer service.
Had car in for service. Service was efficient and professional. Waited approximately 1 1/2 hrs. Car was cleaned and ready to leave. Service was excellent.
Newport Lexus has serviced 5 Lexus cars we have owned. We have always had a great experience, from arranging appointment, to the service. Joey Wilchek at Newport Lexus is outstanding with assisting with the service.
This is the fourth car I have bought from Newport Lexus. I wouldn’t go anywhere else.
Service department is very efficient and professional. Albert was very thorough in explaining the work being done and also the things I needed to know about the loaner car..
Purchase decision was due to the excellent service of our sales agent Greg. Initially worked with him via phone/text/email and he was extremely responsive and proactive offering to send spec sheets on several vehicles. Our in person visit to make our purchase went very smoothly. He was ready for us and had the car ready for our final inspection. There was not any interaction with the sales manager, he did not come by and thank us for the purchase. I found this odd considering previous experiences at other Lexus dealers. The dealership facility is high end , as expected ...
Been looking for 2022 NX350h for couple months until I was in touch with Chris Clark. He offered reasonable prices, very straightforward so I cut a deal with him quickly. Now I am coming back to get an UX for my family member with Mr Clark. Definitely will go back again to see him when shop for Lexus.
Peter is a true professional and is a pleasure to work with. This is why we have been coming back for the past several years.
Smooth from buying the car to having it serviced just smooth thank you Lexus David Nester
Excellent experience on my last service call. Joey Wilchek gets a 10 out of 10 rating. Mike Morgan
The only reason I go to Newport Lexus IS because of Joey’s superior customer service. He explains everything and is super helpful in getting what I need done.
Kevin Nessl does a great job. 2nd time we have worked with him. Always timely communication and excellent customer service.
It was a pleasant and friendly service provided especially by Kevin Nessl. He has a positive attitude and great customer service. I was surprised how fast and expedient he handled the paperwork process allowing me to get out quickly to grab some lunch. Thank you.
Great people fast service got my car back at the estimated time. Was clean and gas full
The experience with Ted Schwartz was 5/5 stars! Ted helped us in our Lexus buying experience. In my opinion Newport Lexus is one of the best dealerships we’ve ever been. Ted and Roger were very courteous, very professional, and delivered an excellent customer experience. I highly recommend Newport Lexus and Ted Schwartz. We love our new blue 2022 Lexus RX 450h with Luxury pkg.
Dealership is clean and efficient. Loaner car was readily available. I miss the free car wash service at any time that we used to get, though. Joey was great!
For fourteen years been a loyal customer. Always have a loaner car ready. Fantastic dealership.
Great service yesterday. I was in and out in an hour. Peter Perez was excellent.
Very responsive and staffs are also very helpful and friendly. The works were very properly done for n the timely manner.
This dealership is one of the best dealership i’ve ever been. Please come and you’ll see it yourself. They’re not just about to sell a car but for the customer to get the best deal for the car they wanted.
Excellent service , waiting room is comfy, staffs and customer service are friendly, Love to comeback
Great service start to finish. Peter Perez makes sure our vehicle is serviced per maintenance schedules thus ensuring our safety when we take our occasional excursions. Five stars Peter. Drop-off as well as pick-up staff were friendly and courteous.
Great customer service. Joey Wilchek, my service advisor, was responsive to all my questions and happy to provide details, pricing and options for work that needed to be completed above the normal servicing.
5 stars for your Service Department specifically Mr. Sean Tafoya my service advisor. He is very attentive to customer needs and has delivered excellent results on a consistent basis for me. Wholeheartedly fully recommend him for all service needs at Newport Lexus. Thank you Sean. Tushar
Excellent scheduling, timing of service, use of loaner cars and friendliness of all personnel there.
Great Customer Service - Everyone is very kind and accommodating. Even after buying my car, they made sure to check in with me to make sure that everything is going smoothly. Special thank you to Mo for helping me as well!
Great customer service and communication. I was very pleased with the staff and cleanliness of the Dealership.
Joey welcomed me very nicely and provided me with such a great service. The service was very efficient and fast.
Very good buying experience. They really seem to care. Patient with teaching me about the tech goodies on my new car.
Since you first opened the customer service has been exceptional, all interactions with your team have been friendly and professional. Thank you
This facility is always sparkling clean, efficient, fast and all of the people very pleasant… They do good work!
Excellent service. Courteous Prompt Directed to fixing all issues with the car. Loaner was given
Service is always good as expected. Sean is friendly and knowledgeable. He has patience to explain everything that needs to be done. Thank you so much
Always a satisfactory visit to Newport LEXUS. professional, courteous, prompt. I feel the car and owner leave confident the car is in good shape.
Always get great service from Newport Beach Lexus. Honest assessments of your vehicle and what repairs are necessary.
Always, always, always get awesome service from Newport Lexus ! Ask for Joey Wilchek ! He is PROMPT, KNOWLEDGEABLE & FRIENDLY 👍🏻
Thank you, MR/Kiven. It was great services And always the location an amazing Thanks Ali
Customer service in N B center is excellent, especially James Simmons is the best consultant. He helps with enthusiasm, always. I was glad that I bought my car at this dealer center.
They are honest and get the job done in the time suggested.Grateful to have them as my dealer. I've bought two cars from them and get all my service and repairs done by them. The service people are great!
Customer service is excellent and the service technicians are very thorough! Thank you for a great experience, yet again:)
Our Service Manager, Joey, was great. We received our car back, serviced and washed before we knew it.
Competent, caring, helpful. Went out of their way to help me even delivering the car to me.
Joey Wilchek is the best top service consultant, always willing to help and provide additional support.
Great work and clear explanations of repairs. Joey was very pleasant and make sure work was quickly done
Awesome customer service from Joey Wilchek. Always professional, friends, and helpful. I would not take my car anywhere else. Joey is an asset to Newport Lexus. Thank you for your hard work.
My experience has always been great. The staff in the Service Department there is very honest, courteous and professional. I also have not experienced any of the upselling and recommendations of services that I don't need as I have at other Lexus dealers in the Inland Empire area. In my opinion, Joseph "Joey" Wilchek is one of the best Service Advisors there and I highly recommend anyone going to Newport Lexus for service goes with him.
If you like the car, rest they do their part to make sure you drive home with the car of your choice. Very friendly and great customer service.
