SO far I have had me Lexus ES 300 H serviced twice here and am happy with the timing , cost , personal service esp w Roberto as coordinator. The waiting area is comfortable w coffee water and snack service. I like the fact they are by a nice place for a walk though it was quite warm today.

Nasser was very professional, very helpful and very personable Altogether my purchase of a new Lexus was an extremely positive one.

I loved the friendliness and low pressure environment. I felt very comfortable being at the dealership as I was immediately greeted by Ted B. He knew so much about the vehicle and I felt good going into the test drive. From start to finish he was there and provided the best service! Five stars for Ted. For financing, I worked with Farshad and he was amazing. Made everything go smoothly, explained everything well, and I was out there quickly. Farshad was so easy to work with and super friendly. Five stars for Farshad for the documents and financing. I really had an amazing experience. Though I don't live that close to Newport Beach, I have decided to have this dealership service my vehicles in the future. The place is clean and service is amazing. 5 stars for sure

Service and communication were better than expected. It seems like the new ownership places a higher priority on service and communication.

Ted was very professional, very helpful and very personable Altogether my purchase of a new Lexus was an extremely positive one

The dealership perfectly priced the used car, gave me a great price for my trade it...and it came with a Lexus warranty - I couldn't ask for a better transaction.

Chris Cortez was an outstanding service advisor. He was professional, communicative, and made the entire service process easy and stress-free. He kept me updated every step of the way and provided excellent customer service. I highly recommend working with Chris for any service needs.

I recently dropped off my Lexus RX for routine maintenance, and the service I received was outstanding from start to finish. Robert took excellent care of me, he was incredibly courteous, professional, and genuinely helpful, answered all the questions I had, making the whole process smooth and stress-free. He proactively kept me updated and sent a message as soon as the work was completed. When I returned, my RX was beautifully washed and detailed, looking showroom-ready and waiting for me. The attention to detail and friendly service made me feel truly valued as a customer. I left feeling completely satisfied and confident in the dealership. I highly recommend Robert and the team — this is how luxury service should be done!

Tony was helpful, quick, gave me updates and service was excellent! The mechanic checked everything for me.

Treat people with respect in every levels. A highly motivated group, taking care of business.

If I could give Newport Lexus 10 stars, I would! I always knew Newport Lexus would earn my business, and after working with a few other dealerships in the area, that became even more clear. The person I chose to work with was Joey Kato, and I couldn’t be happier with that decision. Joey is knowledgeable, professional, kind, and incredibly patient. Patience was especially important to me because I was in the process of surrendering my 2025 Genesis GV80 through a manufacturer buyback. Joey understood my situation completely. There was never any pressure, yet he stayed in touch and was always available to answer my questions. From start to finish, I felt comfortable and valued. The level of customer service, professionalism, and genuine kindness I received from everyone at Newport Lexus was truly top-notch. A special thank you as well to Sales Manager Joe, who was equally kind and helpful throughout the process. If you’re considering purchasing a Lexus, I highly recommend reaching out to Joey Kato. He goes above and beyond to take care of his clients and make the experience enjoyable from beginning to end. Newport Lexus has earned my business for life.

Thanks to Troy for the excellent service throughout—polite, enthusiastic, reassuring, and professional! It was a truly pleasant experience.

Excellent customer service department , top notch that’s why I come to Newport Lexus for all my concerns and service