I recently dropped off my Lexus RX for routine maintenance, and the service I received was outstanding from start to finish. Robert took excellent care of me, he was incredibly courteous, professional, and genuinely helpful, answered all the questions I had, making the whole process smooth and stress-free. He proactively kept me updated and sent a message as soon as the work was completed. When I returned, my RX was beautifully washed and detailed, looking showroom-ready and waiting for me. The attention to detail and friendly service made me feel truly valued as a customer. I left feeling completely satisfied and confident in the dealership. I highly recommend Robert and the team — this is how luxury service should be done!

Tony was helpful, quick, gave me updates and service was excellent! The mechanic checked everything for me.

Treat people with respect in every levels. A highly motivated group, taking care of business.

If I could give Newport Lexus 10 stars, I would! I always knew Newport Lexus would earn my business, and after working with a few other dealerships in the area, that became even more clear. The person I chose to work with was Joey Kato, and I couldn’t be happier with that decision. Joey is knowledgeable, professional, kind, and incredibly patient. Patience was especially important to me because I was in the process of surrendering my 2025 Genesis GV80 through a manufacturer buyback. Joey understood my situation completely. There was never any pressure, yet he stayed in touch and was always available to answer my questions. From start to finish, I felt comfortable and valued. The level of customer service, professionalism, and genuine kindness I received from everyone at Newport Lexus was truly top-notch. A special thank you as well to Sales Manager Joe, who was equally kind and helpful throughout the process. If you’re considering purchasing a Lexus, I highly recommend reaching out to Joey Kato. He goes above and beyond to take care of his clients and make the experience enjoyable from beginning to end. Newport Lexus has earned my business for life.

Thanks to Troy for the excellent service throughout—polite, enthusiastic, reassuring, and professional! It was a truly pleasant experience.

Excellent customer service department , top notch that’s why I come to Newport Lexus for all my concerns and service

Waited to pay bill, and told I owed nothing. Hours later I received a message I need to pay a bill. When I asked for my service report and receipt to be sent to me I never received them. Asked for reports several times to no avail.

Joey was amazing! He took such good care of us and was very fair. We are so happy with our experience at Newport Lexus!

I bought an Lcertified vehicle, and been going to Newport Lexus for my biannual maintenance check. Jonathan Bishop is the man. He explained everything clearly and made the maintenance process so easy. I will be making this my main Lexus dealership.

Newport lexus service topnotch especially Dennis who guided me step by step the services that my car needs. He’s very helpful and easy to talk with.

Troy Miller was helpful and a great dude to talk to. I really like the video report NPL sends as an assessment.

Was able to get my dream car through the help of this wonderful dealership. They were able to find me the exact car I wanted and get me the deal I wanted as well. Special thanks to Gary Kalagian for his help throughout the process and impeccable customer service. Great dealership experience overall!

Chris at Newport Lexus provides excellent customer service. He’s friendly, knowledgeable, and very efficient. He took great care to help me and made my visit easy and pleasant.