I took my RX350 in for servicing. I don’t mind staying there due to the pleasant environment. This time there were several massage chairs and I spent 20 wonderful minutes in one.

Bobby is the main reason i keep coming back to this dealership, he is amazing and always looks out for his customers with proper service and recommendations. He remembers you and is always happy to see you.

This dealership is a mix of 5 star ⭐️ diamonds in the Service & Finance dept (Dennis, Amber, finance mngr). BUT Low quality customer service people in Sales (Joey 1 star ) and (GM disappointing example of customer loyalty). I moved back from NYC to LA after 17 yrs away & needed a car. THE AMAZING Dennis (Service Supervisor 10 stars): Amazing, strategic, thoughtful, a straight shooter. A complete powerhouse who gets things done. Amber (Scheduling 10 stars): What a gem! The definition of empathy & customer care. Finance Team Member (forgot his name): Informative, thoughtful, honest. He gave me the paths to choose from. Looking back, I wish I had taken his advice. Incredibly kind. THE NIGHTMARE (Sales & GM) Ask for ANY other salesperson besides Joey. After experiencing his idea of integrity, I promise you’ll be glad you worked with someone else. I’m genuinely disappointed he made a single cent of commission off my purchase. MY SALE I initially called asking about the ES revamp & its delivery date. I had looked at the RZ too. Joey told me it would not be available until the end of summer. Which I now know was not true. They had a 2023 RZ 450e which would be a good bridge. Theirs was a dealer vehicle. I’d be the first owner. Because of the low battery range on this first gen EV I shared those concerns with Joey. He said this car came with Lexus Reserve (30 days of free loaner per year for 2 years because I was the 1st owner). It was such good deal! I took an Uber straight to the dealership. When I arrived, Joey was transactional. Most salespeople want to get to know you; Because I can’t drive at night, I signed quickly with the promise I’d come back for training on the car. The Contrast in Customer Service Since signing, Joey is nonexistent. He never called to see how I liked the car, & never followed up once. In Contrast, a salesperson at Mission Viejo Lexus, reached out just to see how I was enjoying my Lexus, even though he knew I bought it somewhere else! That is real customer service. Joey knew I was planning to buy another car in two years. He blew a guaranteed future sale. To make matters worse, Joey's pitch about the Lexus Reserve feature was a complete lie. When I tried to use it for an upcoming trip, it was impossible then I was told i didn’t qualify because it was only new cars not new owners. When I called Joey, he acted like he had no clue & was flippantly & told me to let Corporate handle it, & promised a call from his GM that never happened. I escalated to Corporate, they confirmed that the dealership itself actively denied offering me the perk! Joey & GM knew exactly what they were doing. They got their sale. I left 2-3 voicemails for the GM at NP Lexus & still never received a call back. No kindness, no customer respect for a customer spending tens of 10’s of dollars. Within a week of buying the car, the auxiliary battery died. Living 45 minutes away made this a hassle to bring in. It died again right before a trip, leading to conflicting roadside assistance calls & AAA almost flatbedding my car. After months of fighting, getting the runaround, feeling completely hopeless, I called the dealership near tears. Amber answered. Instead of rushing me off, she just listened. She let me vent, showed genuine empathy, & said, "Just come in, let us see what we can do." When I arrived the next day, Dennis took over. He is laser focused, detail oriented, & purely honest about diagnosis. No BS Together, Amber & Dennis step by step resolved an issue that had dragged on for months & turned my fury into total appreciation. Summary They are the only reason this dealership is not getting a 1 star review & a State Consumer Affairs filing. Avoid Joey at all costs. There is a sales man there that was Indian that was so warm to his customer that came in. He asked how the kids were by name and their college experience. That is the guy you want. Also, if you’re stuck getting service at Newport Lexus, call in, say hi to Amber, ask for Dennis,. I know you are in the absolute best hands possible with them.

Newport Lexus has a wonderful campus - I come here for their service department which has been very clear and open with me about what my car actually needs done. I’ve always had Duy as a service person and he is great! Amber is also super friendly whenever I call in to schedule service. Great location for service overall in my experience.

Friendly timely service!

Convenient, efficient, friendly, capable. Kevin is thorough, kind and professional. Thanks for being local! Regards

It was easy to make an online. The only waiting I had was waiting for the service advisor to come help me. I went inside and had two massages, grabbed a water and snacks. I waited an additional 30-45 minutes but worth waiting. The waiting area is quiet.

I had an outstanding experience purchasing my 2023 RX-350H from Newport Lexus. Joey Kato, my Sales Specialist, treated us exceptionally well from start to finish. He was professional, knowledgeable, patient, and made the entire buying process smooth and stress-free. He took the time to answer all of our questions and made sure we felt comfortable every step of the way. The excellent customer service didn’t stop after the purchase. The dealership has continued to provide outstanding service, and every visit has been a positive experience. I highly recommend Newport Lexus, especially Joey Kato, to anyone looking for a first-class car-buying experience. Thank you for making our purchase such a great one!

Happy and complete

Splendid service at a reasonable price. Will continue returning, that’s for sure. I am confident that all was completed in a professional, knowledgeable manner.

Second visit to dealer. First time was fantastic. Had different advisor this time. A bit condescending and off putting. Ironic given that he did not even know what CVT fluid was. After telling him “Constant Velocity Transmission”, his behavior became slightly defensive. Also I saw my car ready to be picked up yet it took advisor 20 minutes to actually text me. I’ve never asked for specific advisor before. I will definitely make sure I ask for someone different next time.