I had a great experience working with Duy Cao at Newport Lexus. Scheduling my service appointment was quick and easy, and the entire process was smooth and efficient. Duy was professional, helpful, and transparent about the pricing, which I really appreciated. Everything was clearly communicated, and the pricing was fair with no unexpected surprises. Overall, excellent customer service, and I would highly recommend Duy to anyone looking to have their Lexus serviced!

Dennis was my service advisor. Great communicator and kept me informed on wat was going on with my vehicle. I really like the reports they produce. Kett re o up the great work

The Newport Lexus car dealer Gary was my representative. He was excellent. He was encouraging. He was humorous informative. Everything that you need a customer service from a car dealer representative that was Gary. He was excellent and helping me and I got the car of my dream everyone in the department was excellent. They have number one customer service. They made me feel so welcome. I thank them all for doing a wonderful job and getting my dream car..

I really like the quiet environment at Lexus of Newport Beach. This was my first visit to this service department. Service writer Alejandro was professional, friendly, and easy to communicate with. He took very good care of my service appointment.

I recently purchased a new TX500h and the sales process was so easy! The customer service was excellent and I couldn't have asked for better service from the pricing, ordering and delivery of the vehicle. I would recommend anyone to Newport Lexus. Thank you for everything Summer and Maddy

Always come here for car service. Respectful staff and amazing service!

Today is the 3rd time my Lexus was serviced at Lexus of Newport Beach. Worked with Bobby. Everyone there is amazing and efficient. They don't randomly come up with work that doesn't need to be done. They do a thorough inspection each time. I'm tempted to bring them donuts next time! 😄

First time here for service and Rick dialed me in! Got me in and out in about 2 hours. Also, had some misc body work that I thought was unfixable. Rick took my car back in the shop and in 10 minutes he had it taken care of. I’ll be back!

Always such a great experience at Newport Beach Lexus! Everyone here is incredibly friendly, welcoming, and truly on top of their game. From the gentleman who picks up my car to Dennis, my service consultant, the customer service is consistently outstanding. You can tell the entire team takes pride in what they do. The waiting lounge is amazing. I absolutely love the coffee and snack bar, and the massage chairs are such a nice touch. They really know how to make you feel comfortable while you wait. It’s the little details and exceptional service that keep me coming back. Thank you, Dennis, and the entire Lexus team for always making every visit such a pleasant experience!

Excellent customer service and car care. Employees are friendly and informative. Newport Lexus establishment is cleane and welcoming.

Troy was outstanding to work with!

Vance the agent I worked with had so much patience with me and so helpful answering my million questions. This is my 3rd Lexus and I still think it’s the best car out there. Thank you, Lexus for making such a wonderful car

Zaheed and Fred were nothing short of amazing. As an expecting mother who was concerned about safety they reassured me that I was getting myself into a quality vehicle. They also were the most competitive dealer by a long shot! Thank you Zaheed and Fred!

Zaheed Khakoo worked with us for two day until he found us the car we wanted. He never stopped looking for the right car. This is the third car we have purchased at Newport Lexus and Zaheed is the best sales person I have ever worked with.

ASK FOR VANCE REMMY IF YOU WANT NEWPORT LEXUS' BEST SALESMAN AND BEST DEAL! ⭐⭐⭐⭐⭐ Thank you GM Tony D'Amato for such an exceptional salesperson like Vance Remmy! An Extraordinary Sales Professional — Truly in a Class of His Own! I am an exceptionally demanding consumer and an extraordinarily tough critic. I have extremely high standards. I rarely give glowing reviews, and do not offer praise lightly. Vance Remmy's knowledge of Lexus vehicles is nothing short of extraordinary. One month after I purchased my NX 350H, Vance still helps me figure out the technology 7 days a week when I hit a bump! His expertise, professionalism, integrity, and attention to detail are on a level that I have rarely, if ever, encountered in the automotive industry. He doesn't simply know the vehicle—he has an exceptional command of its technology, features, and capabilities, and an equally remarkable ability to explain them with patience and clarity. What truly distinguishes him, however, is his unwavering dedication long after the sale was completed. More than a month after purchasing my Lexus, he continues to personally help me master its sophisticated technology and features. His commitment didn't end when I drove off the lot. In fact, his extraordinary customer service continues to this day! He is remarkably energetic, exceptionally fit and health-conscious, and seemingly tireless in his dedication to his customers. His availability is practically 24/7, and his responsiveness and willingness to go above and beyond are simply unparalleled!!!! Most importantly, he is a man of his word. When he makes a commitment, he honors it. His integrity is matched by his knowledge, his work ethic, and his genuine desire to ensure that his customers are completely satisfied. I have encountered many sales professionals over the years, but very few who approach his extraordinary level of excellence! He transformed what could have been an ordinary automobile purchase into an exceptional, ongoing ownership experience at Newport Lexus with . Newport Lexus is extraordinarily fortunate to have a professional of his caliber representing its dealership and the Lexus brand. If I could award him 10 stars instead of 5, I would do so without hesitation. He has earned my highest possible recommendation—and coming from someone as demanding and difficult to impress as I am, that is exceptional praise indeed!